Please make sure to contact Ben Franklin Transit: Dial A Ride to confirm details of their transportation services.

Provides rides for any purpose, as long as you meet one of the following criteria: you have a disability.

Dial A Ride is a non-emergency medical transportation program specifically designed to provide convenient transportation services for older adults. Through this program, individuals can schedule private rides via taxi, ensuring they have reliable transportation to medical appointments, errands, or social engagements. Dial A Ride operates as a public transit service, offering door-to-door transportation for its riders. To utilize Dial A Ride, passengers are required to schedule their rides in advance, allowing for efficient trip planning. The program offers a variety of payment options, including insurance, vouchers, donations, and credit card payments, to accommodate the diverse needs of its riders. Additionally, Dial A Ride accepts Medicaid payments, further expanding access to affordable transportation options for older adults. With a focus on accessibility and convenience, Dial A Ride ensures that riders receive personalized attention and assistance, including help with packages or bags, as needed. The program also offers flexibility in scheduling, allowing for on-demand rides and providing shared transportation services to optimize efficiency. Overall, Dial A Ride prioritizes the comfort and safety of older adults, offering a reliable and inclusive transportation solution for their varied needs.

Service Area

Franklin County

Days of operation

Contact Ben Franklin Transit: Dial A Ride

7109 W. Okanogan Place
Kennewick, WA 99336
(509) 735-0160
https://www.bft.org/services/dial-a-ride/