Please make sure to contact Kalamazoo Metro: Metro Connect Demand Response Service to confirm details of their transportation services.

Provides rides for any purpose, to all people, and no membership is required.

The Metro Connect Demand Response Service is a transportation program designed for individuals who require non-emergency medical transportation. This program offers rides via taxi, allowing older adults to travel within the public transit system. Riders are required to schedule their trips at least one day in advance to ensure timely service. Payment options include insurance, vouchers, coupons, donations, and Medicaid payments. There are different pricing tiers based on registration status. Standard fares are $12.00 for one-way trips and $14.00 for subscription trips for non-registered riders. Registered riders benefit from reduced fares of $4.00 for one-way trips and $6.00 for subscription trips. The Metro Connect Access Fare is set at $3.00. Additionally, the program provides door-to-door transportation, assisting riders with packages or bags, and offers a driver who can wait for passengers during errands or appointments. Overall, the Metro Connect Demand Response Service operates as a paratransit program, accommodating the needs of older adults requiring assistance with transportation within fixed routes and offering a mix of payment methods, including cash, credit card, pre-payment, and checks.

Service Area

Services available throughout the Greater Kalamazoo area including Vine, Edison, Eastwood, Kalamazoo Township, and Comstock Northwest. The Metro County Connect ADA Access service area extends 3/4 of a mile beyond any of the fixed-route bus lines. Access riders are eligible for the Access fare when traveling in this service area.

Days of operation

Contact Kalamazoo Metro: Metro Connect Demand Response Service

530 N. Rose Street
Kalamazoo, MI 49007
(269) 350-2970
https://www.kmetro.com/metro-connect/schedule