Long Term Care

Long-Term Care Ombudsman

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Learn More About This Program

What is the Long-Term Care Ombudsman Program?

The Long-Term Care Ombudsman Program (LTCOP) helps people who live in nursing homes, assisted living homes, and those in need of long-term care assistance. LTCOP workers can answer questions, help you find a good place to live, and work to fix problems with your care or living situation. They do not provide direct care but visit these facilities often to check on residents, solve problems, or address complaints.

The LTCOP supports residents of long-term care facilities by:

  • Teaching residents, families, and staff about rights and care standards.
  • Making sure residents can reach ombudsman services easily.
  • Helping residents and families form support groups.
  • Working for better care rules and services.
  • Sharing helpful information with the public.
  • Using legal or other steps to protect residents when needed.

What types of problems can the Long-Term Care Ombudsman Program help with?

The LTCOP helps with many kinds of complaints about living and care. This can include problems like residents’ rights being ignored, slow help when asked for, or being asked to leave the facility unfairly. Some complaints are about services outside the facility, like Medicaid or Medicare coverage. Family members or others can also make complaints, but the ombudsman needs permission from the resident to look into the problem or share information.

Can I get help from the Long-Term Care Ombudsman Program?

Anyone living in a long-term care facility—no matter their age—can get help from the LTCOP. Every state has a main Ombudsman office and a trained staff that work to support and help long-term care residents.

How do I get help from the Long-Term Care Ombudsman Program?

To get help from the LTCOP, use the online map to find your state’s ombudsman offices. Click on your state, and you’ll see a list of offices you can contact to ask questions, report a problem, or get help.

You can also:

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