DFSS’ Senior Services serves as the Area Agency on Aging (AAA) for the city of Chicago. It is one of 13 AAAs charged with the responsibility of coordinating and planning aging services within the State of Illinois. The AAAs are a part of a national aging and disability network comprised of local, state, and national organizations and committed advocates working to support older adults and people with disabilities.   

This guide serves as your starting point for exploring the many programs and resources available by and through DFSS Senior Services. 

Find What You Need: 

  • Adult Protective Services:  The Adult Protective Services Program (APS) helps those who are at risk of abuse aged 60 and older and adults age 18-59 with disabilities living in Chicago’s communities. APS caseworkers investigate reports of abuse, neglect, exploitation, and self-neglect.
    • To report suspected abuse, neglect, exploitation and self-neglect of an adult age 60 or older or a person with disabilities age 18-59 call the statewide, 24-hour Adult Protective Services Hotline: 1 (866) 800-1409.
  • Caregiver & Dementia Education, Support and Resources: Discover resources that assist caregivers of older adults, persons with dementia, and older caregivers caring for children under age 18 and/or adults aged 18-59 with disabilities
  • Congregate Dining Program (Golden Diners Program): The Congregate Dining Program provides nutritious meals and social interaction for older adults in 50 group settings across Chicago. 
  • Enhanced Organizational Support: What’s in your Closet? and Buried in Treasures Programs – These programs are designed to empower older adults overwhelmed by clutter and collecting. This program provides guidance and peer support in making decisions about what items to keep, donate, and discard. 
  • Legal Services: Free Legal services and assistance is available for older Chicagoans aged 60+. From consultation to legal representation, Senior Services’ legal support program can help you!  
  • Ombudsman Services: The City of Chicago has a dedicated team that represents individuals who live in long-term and residential care facilities (including skilled nursing, assisted living, supportive living, shelter care, and other specialized facilities). If you have concerns about the care or services received by an older adult or an individual with disabilities aged 18-59 who lives in a long-term or residential care setting, you can contact an Ombudsman for assistance at: 
  • Resources for Aging at Home: DFSS Senior Services provides information and referrals to programs that support independence and assist you with remaining in your community. Programs and services include the Home Delivered Meals program, chore assistance, the Community Care Program, in-home support, and more. For more information, email: aging@cityofchicago.org or call  (312) 744-4016.
  • Senior Center Community Hubs: Want to stay connected to the community and learn new things? Explore our vibrant network of senior centers offering social activities, educational programs, and fitness classes.  
  • Transportation Supports: Maintaining your independence often relies on getting around town. This guide details accessible public transportation options, paratransit services, and ride-sharing programs. It also provides details on how to access city sticker and license plates discounts reserved for older adults. To learn more about transportation services, call (312) 744-4016 or email aging@cityofchicago.org.
  • Volunteer Opportunities: Looking to apply your experience and expertise to a cause you care about? Let us help you find a role! Many volunteer opportunities are available that are flexible, meaningful, and impactful.

Additional Resources: 

We understand that everyone's needs are unique. Here are some helpful resources from DFSS Senior Services and other City of Chicago Departments to explore: 

  • Caregiver Assessment for Services and Support: With the Caregiver Assessment (TCARE), caregivers can automatically complete the screener and be referred over to our delegate for assessment.   
  • Chicago Department of Senior Services Directory: This comprehensive directory connects you with a wide range of programs and services offered by the CDSS and partner organizations. 
  • Chicago and Illinois Food Map: Use the Find Food IL community food map to locate places in your community offering free food or meals. You can also find stores and markets that accept SNAP/LINK or WIC benefits. 
  • Department of Housing Home Repair Program: The Chicago Department of Housing offers the Home Repair Program (HRP), giving grants to income-eligible homeowners to fix their roof or porch.
  • Department of Housing Small Accessible Repairs for Seniors (SARFS): Chicago’s Department of Housing (DOH) offers the Small Accessible Repairs for Seniors (SARFS) program to provide basic safety and accessibility fixes, helping seniors live safely in their homes. 
  • Mayor’s Office for People with Disabilities: The Mayor's Office for People with Disabilities is the central place for independent living and accessibility services in the city.  
  • Medicare Counseling Services & Cost Savings Programs: A range of programs provide cost-saving opportunities and preventive services for Medicare beneficiaries. These can help with monthly Medicare and Drug costs too! 

Documents

  • City of Chicago’s Area Agency on Aging FY 2025-27 Public Information Document: Learn more about the CDSS's strategic plan for serving older adults in Chicago
  • Senior Services Division Program Strategy Document: This resource provides an overview of the various services offered by the CDSS Senior Services Division: Strategy document
  • City of Chicago’s Area Agency on Aging Needs Assessment FY2025: Needs Assessment

Brochures & Guides

  • Seniors Connected Brochure: Explore the many social and support services available through the CDSS in our informative brochure.
  • Senior Services at a Glance: The Senior Services at a Glance guide is a great way to lean more about our many programs and services. 
  • Senior Services Overview: A comprehensive list of senior services programs and resources.